User FAQ

Welcome to Palmstreet! Your one stop shop for buying and selling of plants and all things plant related. Enjoy a community with other plant lovers and learn more about the world of plants! Here is a list of common questions users have. If you don't see what you’re looking for, don't hesitate to reach out to PalmstreetSupport for help!

How do I change my username?

Go to your profile and hit "edit profile". From there you will be able to change your username, bio, social media, phone and contact email. Any changes will take affect immediately after being saved.

Please note that changing your contact information does not change your log in information.

Usernames are only able to be updated every 14 days.

How do I set up my wallet?

Go to profile >> settings >> manage payment

You may also set up or edit your wallet during the live show by selecting the wallet icon on the right hand side of the screen.

How do I change my address?

Go to profile >> settings >> manage address

If you have any unshipped orders please contact PalmstreetSupport with your order number and new address.

Please refer to https://plantstory.app/blog/effortlessly-manage-your-shipping-address-on-plantstory for additional information.

I used a referral link, but I didn't recieve the credits

Go to profile >> settings >> refer >> did someone refer you? You can input your referral code there to recieve the credits.

Only first time users are able to use a referral code. After 14 days, users are no longer considered to be new users.

At this moment, the buying and selling features are only available in the USA.

How do I purchase in the shop tab?

Click on your desired plant and hit "buy now". There is no cart option on the app, therefore each individual item bought is an "order".

How do I filter the shop tab?

Scroll to the end of the "featured plants" section in the shop tab and hit "view all". On the upper right hand corner there is a filter tab, fill out your preferences and select "Apply".

How do I purchase in a live show?

Select "Get it now" at the bottom of the live show. If the seller has already selected a new item to be pinned, you can find the wanted item by clicking the marketplace button on the bottom right of the live. Once you find the plant, select "Buy now"

How do I bid in an auction?

Swipe right at the bottom of the screen on the arrows. The price the bidding is at will be listed on the top right of the auction bar.

Once the timer runs out, the purchase will be made automatically. Please make sure your payment information is correct at the start of the live by clicking the wallet button in the middle of the right side of the live.

Please refer to A Guide to Placing Orders in Auctions (palmstreet.app) for more information.

*Please note that for auctions, you are unable to switch coupons or use pay in 4.

How do I change which coupon I want to use?

After clicking "Buy now" or "Get it now" a screen will pop up allowing you to select billing information and coupons. Select the coupon button and select or deselect the desired coupons.

How do I change a coupon in an auction?

Below the auction bar, there will be an underlined section with the coupon to be used underlined. If you click this section, you will be able to edit the coupon desired.

Please note, if you are participating in the auction, you will need to complete this step before the auction ends.

What is Palmstreet's refund policy?

Find our refund and cancellation policy at https://palmstreet.app/blog/refunds-and-cancellations-policies

How do I change an order to local pickup?

If a seller has local pickup enabled, select the shipping cost at the bottom of the live when you first join.

Please refer to Utilize Our Local Pick-Up Feature to Streamline Your Shopping Experience (palmstreet.app) for more information.

How do I mark that my purchase is recieved?

Once you have picked up your pucharse, go to profile >> settings >> my purchases and click on the item you recieved. From there you can find an option to mark it as recieved.

Please note that if you selected local pickup during purchase, you are required to complete this step once recieving your item.

I'm having issues recieving my package, what now?

Please refer to Shipping Issues FAQs (palmstreet.app) for helpful information.

How do I use pay-in-4?

At checkout, the option for pay-in-4 will be provided.

To find if a seller has pay-in-4 enabled;

• in a live show, click the card button on the left of the live, directly above the "Get it now" button
• In the shop tab, scroll down on the desired item to see which payment types are accepted.

How do I sell on the app?

Check out our seller handbook at Palmstreet Seller Handbook

How do I delete my account?

Go to profile >> settings >> and scroll down to the bottom of the page.

How do I become a live seller?

In the live tab on the app, there will be an "apply now" button in the middle top of the page. Select it and fill out the needed information. Someone from our onboarding team will reach out to you soon after it is submitted.

You may also use this link to access the application; https://szur132wxww.typeform.com/to/gqnSIYy7

Please answer all questions as detailed as possible, not doing so may lead to a delay in your application process.

How do I refer someone to the app?

Go to the "Invite friends, get $8" banner in either the shop tab or profile settings. Hit "share link" to get a custom link to refer friends and family!

When the link is used, you will receive $2. When your family and friends complete their first purchase, you'll receive the remaining $6.

Please refer to Buyer Referral Guidelines and Contest Details (palmstreet.app) for more information.

How to I cancel my Pro Plan?

To cancel your membership, please follow the appropriate guide:

IOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid