This was my first ever order on Palmstreet and had a decent time. I ordered the 8 red koi's off an auction and they helped me every step of the way. I was super thankful and when it came time to have the packages shipped, they didn't have enough material. I said that was fine and waited a week. I waited about 3 weeks to get the package but they reimbursed me with more isopods which I was super grateful for. I started with 8 and got 15 along with 15 of 3 others. Thanks and I'll be buying again.