Product description

Palmstreet Community Guidelines + Moon Root Magic Moderator Rules

These moderator rules are intended to support compliance with Palmstreet Terms & Policies while maintaining a fun, fair, and organized live selling environment for Moon Root Magic Plant House.

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Moderator Expectations

Moderators help maintain:

* A respectful and inclusive community

* Fair auction and claim processes

* Accurate communication during lives

* Compliance with Palmstreet platform policies

Moderators represent the seller and are expected to model professional behavior at all times.

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Community Conduct (Palmstreet-Aligned)

The following behavior is not permitted:

* Harassment, bullying, hate speech, or personal attacks

* Spam or repeated disruptive comments

* Self-promotion or soliciting buyers

* Attempting to redirect transactions off-platform

* False claims, trolling, or intentional disruption

* Inappropriate or offensive content

Violations may result in comment removal, muting, blocking, or escalation to platform support consistent with Palmstreet community standards.

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Claims & Auction Integrity

To support fair marketplace practices:

* Claims (“mine,” bids, or purchase requests) should be treated as purchase intent.

* Moderators may assist in identifying the first visible valid claim.

* Seller decisions regarding claim disputes are final due to potential app lag and comment delays.

* Joke claims, fake bids, or intentionally disruptive purchasing behavior may result in removal from future sales.

Moderators should avoid making guarantees or overriding seller decisions.

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Payment & Checkout

Moderators may remind buyers:

* To complete checkout promptly

* That unpaid claims may be canceled

* That repeated nonpayment may lead to buyer restrictions

All payments and transactions should remain on the Palmstreet platform in accordance with marketplace policies.

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Shipping & Plant Disclaimers

Moderators may remind buyers:

* Live plants can experience shipping stress

* Weather conditions may impact transit

* Heat packsinsulation are optional add-ons

* Shipping timelines and hold policies apply as stated during the live

Moderators should not promise refunds, replacements, or outcomes not approved by the seller.

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Off-Platform Communication

To remain compliant with Palmstreet marketplace expectations:

* Transactions should not be redirected off-platform

* Moderators should avoid sharing payment requests outside approved methods

* Buyers should complete purchases through official listingcheckout systems unless otherwise permitted by platform rules

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Moderator Authority

Moderators may:

* Redirect chat

* Remove disruptive participants

* Help clarify policies

* Support live pacing and organization

Moderators may NOT:

* Negotiate pricing independently

* Alter seller policies

* Guarantee plant condition outcomes

* Make exceptions without seller approval

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Suggested Moderator Script

“Please claim responsibly 🌱 Claims are considered purchase intent. Please review plant details, shipping info, and live policies before claiming. Let’s keep chat kind and fun for everyone 💚”

Shipping & policies