Last updated Sep 6, 2026

Processing & Shipping • All orders ship on MONDAY - WEDNESDAY only. Unless otherwise specified. Purge orders may ship every single day from Monday-Wednesday. • This shipping schedule helps reduce plant stress and delays in transit. • Insulation and heat packs available at an extra cost. • U.S. domestic shipping only (unless otherwise stated). • Tracking will be provided once shipped. - SHIPPING FEE INCLUDES UPS GROUND. Upgrades are in the shop. ⸻ Plant Quality & Variegation Disclaimer • Plants are sold as-is with accurate photos and descriptions at the time of the sale. • You will receive the exact plant shown or one very similar (if noted). • Plants are healthy at the time of shipping. • Variegation is natural and not guaranteed to remain the same as the plant matures. • Minor cosmetic imperfections may occur during shipping and are normal. ⸻ Photos & Listings • All photos are of the actual plant unless stated otherwise. • Leaf count, size, and condition are accurately represented at time of listing and may change if buyer decides to buy a hold extending more than the normal handling time. • Plants are living items and will continue to grow and change. ⸻ Shipping Issues / Damage • Buyer must must provide an unboxing video and issues are to be reported within 2 hours of package arrival. - We are not responsible once package leaves our hands. - Live arrival guarantee for next day air only. • Resolutions will be handled in accordance with Palmstreet’s buyer protection policies. ⸻ Returns & Refunds • No returns on live plants. • Refunds or credits may be issued if: -Plant arrives dead on arrival (DOA), without shipping delays, and buyer included appropriate plant protection add-ons. -Plant significantly differs from listing description. -Buyer is responsible for return shipping if applicable. ⸻ Cancellations • Cancellations are accepted under exceptional circumstances and at the seller’s discretion. Please bid and buy responsibly. All transactions are subject to Palmstreet’s platform policies. ⸻ Plant & Pest Policy: All plants are living organisms and may occasionally contain natural hitchhikers such as beneficial insects, soil organisms, or common plant pests despite our best efforts at inspection and treatment. While we take reasonable measures to monitor plant health and pest management, we cannot guarantee any plant will be completely pest-free or sterile. By purchasing live plants, buyers acknowledge and accept the inherent risk that insects or other hitchhikers may be present and agree to inspect and quarantine new plants as part of responsible plant care. _____ Local Pickup • Local pickup is available. • Pickup must be completed within 3 days unless otherwise arranged. ⸻ Communication • Please reach out with questions before purchasing. • Messages are answered during normal business hours.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.