Turnaround time is 1-3 weeks for these handmade, custom, barefoot shoes!

1. T &C when purchasing Mox from Mox Show Room:

• No changes can be made to your items after 48 hours of purchase. In the event that you made an error on your purchase and the item you receive is as ordered and there are no defects, returns will only be accepted within 7 days of receipt if they are unworn. Please take your time and ask questions when ordering!

• Mox will only be shipped to the address provided at time of purchase. No exceptions

•No cancellationschanges can be made to preorders after 48 hours. Due to the nature of preorders and how our employees are paid for these immediately and they are cutprepped directly after the order is placed and sewn specifically to your request, they cannot be cancelled or changed after 48 hours.

2. Mox Show Room ReturnRefund Policy:

• Refunds will ONLY be given for items that are UNUSED, within 7 days of them being shown as delivered on the tracking number. You must ship them back within a week of receiving the return label. You will be refunded, or the product exchanged,  when the mox are received at MSR.

• These are HANDMADE and hand cut shoes from moms in the USA. They are not mass manufactured in China, or another country. There will be slight variances in the sewing and cutting. We do an amazing job of making sure they are all streamline, but small differences of up to 14” CAN, ON RARE OCCASION occur. This is normal, and not considered a defect. (Think of the sizes differences in all the jeans you have to try on that are all the “same size”, and how they all fit vastly different. This is actually super minimal compared to most of the clothing industry as a whole.)

• If you would like insurance on your mox, please check out with priority shipping at check out. We CANNOT refund for mox lost in the mail. We have already paid our employees at this point. It is your responsibility to ask for priority shipping if you have issues with your mail or would like the extra security.