You will receive either the exact plant shown or one that Is the same size and quality, all of the plants came from the same mother plant. I will ship your plant within 1 to 3 business days by USPS ground. Although I do not offer refunds, your plant will be insured through the post office for your full purchase price. if you need a heat pack, I do have those available, but it is a five dollar charge each out to me! Thank you so much for your interest and have a happy month of December and a great new year. Blessings and abundance to you.