Last updated Sep 14, 2026

1. Processing Time Order Fulfillment: Orders are typically processed within 7-10 business days. During peak seasons or holiday periods, processing times can be extended. The bulk of orders will ship Monday-Wednesday. Any orders placed after 5pm on Tuesday will typically ship the following Monday so that packages are not held by the courier over the weekend. Order Confirmation: You will receive an order confirmation email when your order is placed. Order Tracking: You will receive an email with a tracking link once your order is processed. The estimated or guaranteed delivery window for the chosen method of shipment begins when the order is picked up by the shipping carrier, not the day the order is placed. Processing time may vary for US territories, Alaska, Hawaii, and international destinations (see below). 2. Shipping Methods We ship all live plants via UPS, FedEx or USPS depending on location. Shipping costs vary based on package size, weight, and destination and will be calculated at checkout. You can choose from the following shipping options: Standard and Ground Shipping (3-7 business days): Best for hardy plants and temperate climates. Expedited Shipping (1-3 business days): Recommended for sensitive, higher cost plants and extreme temperature conditions to ensure quick delivery. 3. ALL sales are FINAL. No exchanges or refunds. Cancellations are subjected to a 25% restocking fee. If the label is created, no changes/cancellations will be accepted. 4. Packing Methods Packaging: Each plant is packaged with protective materials to safeguard from damage during transit. Packaging includes complimentary insulation or heat packs as necessary. Large Plants/Pots: Plants that exceed 8 inches in diameter are likely to be shipped without pots for logistical reasons. Weather Precautions: To protect plants from extreme temperatures we monitor the weather conditions at our facility and at the destination. Shipping will be held as necessary to avoid inclement conditions. 5. US Shipping We ship to all 50 states and territories. We are unable to ship plants to PO Boxes due to transit times and courier restrictions. 6. Local Pick Up Orders must be picked up within 30 days or they will be cancelled and subjected to a 25% restocking fee. 7. Receiving Your Plants Please be ready to receive and unpack your plants promptly. Upon arrival, inspect each plant carefully and acclimate it for several weeks before repotting into new media. 8. Shipping Delays & Damage Policy Lost or Delayed Packages: We do our best to assist in tracking and locating your shipment should an issue arise with the shipping carrier. Damaged Plants: If your plant arrives damaged, please contact us at hello@rareplantfairy.com within 24 hours of delivery with clear photos of the damage, the box and the packing slip. We will work with you to resolve the issue, however, sometimes a bent stem or broken leaf is unavoidable during the shipping process.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.