Last updated Jul 30, 2026

• You will receive the exact plant shown. • All details (origin, pot size, flaws, growth status) are disclosed. • Photos are recent and unedited beyond lighting. • Ships Mon–Wed only. • Secure packaging; tracking included. • Buyer assumes carrier-related risks. • DOA claims accepted within 2 hours with clear unboxing video showing unopened box, shipping label, and damage. I will assist with filing the claim against the carrier. • Minor cosmetic shipping damage is not refundable. • No Arrive Alive guarantee without full weather protection including insulation, heat pack/cold pack, and Next Day Air upgraded shipping • Rehab/imperfect plants are as-is. • No returns. • Cancellations will be considered on case by case basis • Respectful communication required. • Shipping within the continental United States only, no shipping to California, Arizona, Texas, or Louisiana. • Shipping overages >$3 will be refunded. • If shipping costs are more than the shipping price paid in a live or purge, I will invoice the additional charges. *BY PURCHASING ANY ITEM FROM A LIVE, A PURGE OR FROM THE SHOP YOU ARE AGREEING TO THESE TERMS*

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.