Last updated Sep 6, 2026

📦 SHIPPING SCHEDULE Orders ship Tuesdays and Wednesdays via FedEx Priority Overnight. 📍 DELIVERY METHOD All live animal orders are shipped Hold for Pickup to your nearest FedEx Ship Center (Hub). ✅ A valid photo ID is required at pickup. ⚠️ Home delivery is not available until Fall. All live animal shipments must be sent to a FedEx Hub for pickup. ( NO LAG ) 💲 SHIPPING RATE Flat Rate: $49.99 to any FedEx Hub within the U.S. (Includes insulated packaging and heat or ice packs when needed.) 🌡️ WEATHER SAFETY POLICY We closely monitor weather conditions to ensure safe transit. • Cold Weather: Shipping permitted if delivery-day lows are 25°F or higher • Hot Weather: Shipping permitted if delivery-day highs are 100°F or lower ✅ LIVE ARRIVAL GUARANTEE (LAG) LAG is only available for shipments sent to a FedEx Hub. LAG is void if: • The package is not picked up within 2 hours of being marked Ready for Pickup by FedEx. In the event of a DOA or unhealthy arrival: • Contact us immediately. • Provide clear photos or video of the animal in its original container • If approved, we will offer a replacement animal or a refund for the animal only (shipping is non-refundable) • Free shipping is included for approved replacements ❌ NO LAG ON GIVEAWAYS OR FREEBIES Free or gifted animals are not eligible for replacement or refund. 🕷️ ADULT TARANTULAS Adult tarantulas are shipped to FedEx Hubs ONLY. 📌 ADDITIONAL POLICIES 📦 30-DAY MAXIMUM HOLD POLICY (LOCAL + DELIVERY) To ensure the health and safety of live animals and maintain proper order flow: • All orders must be shipped or picked up within 30 days of purchase or availability. • This applies to local pickup orders and orders being held for delivery. • After 30 days, the order may be considered forfeited and no refunds or replacements will be guaranteed. If you need additional time, please contact us before the 30-day window ends. • All giveaways are final — no returns or exchanges. • Mystery event purchases are final sale. No returns, refunds, exchanges, substitutions, or credits will be provided. • A 15% restocking fee applies to all approved returns. • Mystery event purchases are excluded from returns and restocking policies and are considered final sale. 🙏 Thank you for your support and for helping us prioritize the safety and well-being of our animals.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.