Last updated Sep 11, 2026

I do not ship to HI, AK or CA Standard “base” shipping will be whichever shows the fastest ETA between UPS ground & USPS priority. I normally ship Monday or Tuesdays. I WILL also ship UPS packages on Saturdays if I am able as they keep moving begind the scenes. for example: a UPS 2 day air package shipped on Saturday should arrive to customer on Monday -shipping upgrades are available in shop I do not refund shipping overages but will automatically upgrade shipping speed as overage allows. I WILL NOT REFUND, REPLACE or otherwise guarantee ANYTHING unless you purchase upgraded shipping and appropriate weather protection. It is up to buyer to be aware of their local weather. As general rule; temps above 75F or below 45F should have insulation. below 30F should also consider heat pack. Please have Complete and uninterrupted unboxing video from box opening to plant reveal within 1 hour of delivery time stamp for any claims of DOA or missing plants. must be a complete video- photos only will not suffice. I am not responsible for packages left out in tbe cold or heat, package theft, shipping delays or acts of nature. for delayed shipments that arrive damaged- please contact Palmstreet to initiate a claim. take photos of box, screenshot plants from the listing and pictures of the damaged plant. Palmstreet has late arrival guarantee if something is delayed and arrives damaged. I Do not ship to AK, HI or CA- any orders placed from these states will be declined and cancelled. I use predatory mites as part of my preventative pest control protocol. you may receive some friendly hitchhikers. you should still quarantine all new plants. unpacking video must be provided within ONE hour of delivery time stamp for any claims of DOA due to weather or missing plants. I will check when package was delivered. packages left to sit in the heat or cold are not my responsibility, you are provided with tracking, please use it. yellowing of leaves is normal, plants are living things and some ship better than others. NO Refunds, returns or exchanges. NO CANCELLATIONS - be sure that you want item before claiming. by bidding and/or purchasing you agree to these terms.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.