Last updated Dec 14, 2025

ALL SALES ARE FINAL LIVE ANIMAL SHIPPING All live animals are shipped via FedEx Overnight Priority from hub to hub only. I will coordinate with you to arrange a date that works for us both and when temps are between 40 and 90 degrees here, at the transitional hubs, and at the destination. I also try not to ship when there is greater risk of delays. If for any reason something happens to the animal before it's shipped out this will result in me refunding you or trying to find a replacement asap. I will do my best to be accurate but I do not guarantee sex! I also do not guarantee tails! Crested geckos can drop their tail for the most random reasons. This will not result in a refund or discount. LIVE ARRIVAL GUARANTEE I do my utmost to insure each package meets strict guidelines for optimal animal safety. In the unfortunate event the animal has perished, you must send me a video of the animal within 30 minutes of picking it up from the hub, and I will issue a prompt refund through Palm Street. I will purchase shipping insurance on all live packages, at no additional cost to you, so your prompt cooperation is appreciated for us to submit the video evidence to Morphmarket (who I ship from) for review. PALM PAYMENT PLANS A nonrefundable deposit is due upon agreement of the plan and the animal will be put on hold for you. In order for the plan to be activated, you must click on your order, and mark item received on the deposit in order to release the funds to me. This does not mark the animal as shipped. You then have 30 days (or 60 if that was agreed upon) to pay the full store price of the animal plus shipping. Failure to pay the balance off by that date will result in forfeit of the deposit and the animal. If you have made any additional payments, those will be promptly refunded to you in the form of store credit. If you successfully complete the payment plan, I will coordinate on an appropriate day to get the animal shipped to you according to my live animal shipping guidelines. GIVEAWAYS Some giveways may include free shipping on the items won, and some may not. Palm's UI will say Free Shipping by default since I can't have two separate flat rate shipping fees for animals and dry goods at this time, but that is not always the case. Please read the title and description of the giveaways before entering to ensure you want to win the item, and that you are up to paying shipping on the won item. If you buy an item to enter a giveaway and then cancel the order afterwards, not only will you have to pay a 25% restocking fee you gonna be banned from my lives and I’m gonna roast yo azz publically so everybody knows you are trifling. We get messy in my lives but little scammers and sheisters will not be tolerated. CUSTOMER SERVICE Buyer satisfaction is my priority, second only to animal wellbeing which reigns above all else. I reserve the right to deny sale or refund any customer. I do my best to make everything known, but if for any reason you have an issue with a sale, please let me know. All sales are final, but if I've made a mistake, I'll do what I can to make it right!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.