Last updated Oct 11, 2026

🌿 SHOP GUIDELINES Thank you for supporting my small business! Please read these guidelines before bidding or purchasing. You can always message me about absolutely anything. I’ll always do my best to be fair and helpful. 💚 🌱 PLANTS Unless a listing says “exact plant,” the plant shown is a representative example. You will receive the same variety and pot size, but leaf count, fullness, maturity, color, shape, and variegation may vary. Plants are living things, so minor blemishes, small tears, bent leaves, older yellowing leaves, or light cosmetic damage may occur naturally or during shipping. I will do my best to send a healthy plant. 📦 WEEKEND PLANT SHIPPING Shipping for Saturday and Sunday plant lives is: $14.99 for the first item $2 for each additional item Shipping covers more than the carrier label. It also helps cover boxes, wrapping, cushioning, tape, labels, soil containment, packing materials, platform fees, transportation, and the time and labor required to pack and ship live plants. Because shipping includes postage, supplies, labor, handling, and fulfillment, the difference between the amount collected and the final label cost is not automatically refunded. 🛍️ SATURDAY + SUNDAY OPEN BOX Saturday and Sunday are one weekend plant event. Your box stays open through Sunday so eligible purchases from both lives can be combined. Your first weekend purchase opens your box at $14.99, and each additional plant is charged the $2 add-on rate. If Palmstreet charges another full shipping fee on Sunday, message me so I can review it and refund any eligible duplicate charge. The open-box period ends after Sunday or once your order is packed, labeled, or shipped. 🧶 WEDNESDAY CROCHET + POT LIVE Wednesday is a separate live featuring crochet hangers, pots, accessories, and other merchandise. Wednesday orders are a separate shipping cycle and will not be combined with weekend plant orders. The shipping price shown for Wednesday applies. 🎁 GIVEAWAYS The giveaway item is free. If you win and already made a paid purchase during that weekend’s plant lives, message me. Any eligible giveaway shipping charge will be refunded, and the prize will be added to your open box. If you have not made a paid purchase, the displayed giveaway shipping fee is required to safely pack and ship the free item. 💳 BIDS + CANCELLATIONS Please bid carefully because live auctions move quickly. Sales are generally final for accidental bids, buyer’s remorse, changing your mind, buying the wrong item, or not reviewing the listing and shipping information. Real mistakes happen, so message me immediately if there is an issue. I cannot guarantee every cancellation or refund, but I will always review the situation fairly. 📅 SHIPPING + WEATHER Orders normally ship on my scheduled shipping days. Shipping may be delayed due to extreme heat, freezing temperatures, severe weather, holidays, or unsafe carrier conditions. Please provide a correct address, monitor tracking, and bring plants inside promptly. 📬 UNBOXING Open your package after delivery. Temporary shipping stress may include drooping, curling, minor yellowing, soil movement, bent foliage, or the loss of a leaf. Give your plant appropriate light, humidity, and time to adjust before making major changes. 🪴 ORDER ISSUES Message me within 24 hours of delivery about any serious concern. Send clear photos of the entire plant, the issue, the box, and the packing materials. An unboxing video is helpful when possible. Do not repot, cut, divide, propagate, treat, or discard the plant before the issue is reviewed. Serious concerns may include receiving the wrong plant, a dead plant, severe transit damage, a major undisclosed issue, or an active pest problem. Minor cosmetic damage, one damaged leaf on an otherwise healthy plant, normal shipping stress, natural variation, delayed package retrieval, buyer’s remorse, or issues after repotting or treatment generally do not qualify on their own. 🌿 CARE I’m happy to offer basic care guidance, but every home has different light, humidity, temperature, and watering conditions. After a healthy plant is delivered, I cannot guarantee future growth, variegation, flowering, propagation success, or long-term survival. 💚 KINDNESS + COMMUNICATION Please be respectful to me, my moderators, and other shoppers. I am a real person carefully sourcing, preparing, packing, and shipping every order. These guidelines keep expectations clear, but I am always willing to listen and work through genuine concerns. Message me about anything. I may not always be able to provide the exact resolution requested, but I will always hear you out and do my best to handle things fairly. Thank you for supporting my small business and trusting me with your new plant baby or handmade item! 🌱💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.