Last updated Aug 29, 2026

✨️NEW Flash sale policy: If you miss it, you miss it! No more messaging "oh I just missed it" Gotta be in the show to get the deal! 🔥ITS F'N HOT OUTSIDE! You may still want to upgrade your shipping like you did in the winter - Summer heat ain't anything to mess with! If your plant arrives dehydrated, WATER IT! Give the plant 2 weeks in the same spot to acclimate to it's new environment. ✨️Currently accepting HOLDS. Message us and we will charge you $5/wk hold. Any package on hold will be shipped the following week after the hold as scheduled. If your order has not been processed yet, we have no problem holding. 💥We are proud to be one of the first shops on PS to offer BUNDLE SHIPPING! Since we host a LiVE sale everyday, we have to end the week to ship at some point, so the best way to do this is to combine a week's worth of orders into one box to ship the following week. This helps reduce shipping cost for you, and reduces your shipping carbon footprint greatly! Orders are combined Sunday through Saturday to ship the following week. So, look at our "week" as starting on Sunday and ending the following Saturday. Anything purchased THIS WEEK will ship NEXT WEEK regardless if you have an order from last week or not. We do not combine last week's order with this week's order. Orders placed LAST WEEK will ship THIS WEEK! ✨️UPGRADES SHIP FIRST!✨️ With our shipping week STARTING ON SUNDAY, we cannot make changes to your order AFTER SATURDAY!! ‼️NO cancelations, refunds or returns; on ALL auction items‼️ however, we do understand life gets in the way sometimes, so we now include A MANDATORY 35% RESTOCKING FEE ON ALL CANCELED ITEMS. ✨️depending on the size of your order, larger items in 5in++ pots may be downsized to a smaller pot to help get everything shipped to you safely. We welcome you to read Palmstreet's Policies so you're up to date on realistic expectations from both us and this platform. ‼️YOU ARE READING THIS ON AN APP THAT SHIPS ITEMS TO YOU‼️ make sure your address is correct before you purchase!! ⚠️Package not delivered when you expected? If you upgraded to USPS EXPRESS, message us the moment your package is delivered, and we'll immediately refund you every penny you paid on shipping. We'll handle the rest with USPS directly, so no worries for you! ⚠️Shipped via any method other than Express? Things are unfortunately out of our hands until the package is either delivered or deemed lost on day 15. We will be the ones to file a LOST claim for you on day 15, so you'll need to let us know you haven't received the package after the first 7 business days and then again on the 15th and we'll handle the claim for you, no problem! USPS will never honor a claim for a damaged perishable item. That's USPS policy, not mine. If you don't upgrade your shipping, and your package arrives "late" or "damaged", we'll do our best to offer you the correct advice on rehabbing your plants, and invite you to come back once your temps have warmed up. Issue with tracking or delivery window? You'll want to contact your local office for more information. A quick Google will get your local office information pulled up and you can give them a call right then. ask to speak with the Postmaster and demand some answers! USPS or UPS can offer you more information regarding your tracking number than we can. We do not work for UPS or USPS - we cannot speak for them, and we do not have access to any of their systems. UPS 2 DAY AND 3 DAY ARE "ESTIMATES" AND NOT GUARANTEED TO ARRIVE IN 2 OR 3 DAYS. This is per their contract with PirateShip, and part of their ridiculous fine print. Absolutely NOTHING we can do about it. ✨️THE LADY COVE IS NOT RESPONSIBLE FOR ANY SHIPPING DELAYS AND DAMAGES CAUSED BY ANY CARRIER AT ANY TIME✨️ UPGRADE YOUR SHIPPING! PROTECT YOUR INVESTMENT! 🌱Did you know: You can copy and paste your tracking number into Google and whatever carrier it is will pop right up with current info 🌱Did you know: Use the "snap" button on screen during auction and PS will take a screen shot so you don't have to interrupt the live to take your screenshot. itll remove the text from the screenshot as well! 🌱DO NOT SEND US PHOTOS/COMPLAINTS/QUESTIONS ABOUT YOUR ORDER WITH THE TAPE AND FLUFF STILL ON THE POT! Unwrap your plant completely before sending pics. Diagnose the issue yourself and gather as much info about the problem BEFORE you message us. Give it some water. Give it some light. Your house is not The Lady Cove's Grow Barn. The plant just needs to acclimate. Please give your new baby some love and understanding and room for growth.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.