Last updated Sep 28, 2026

🪴Shop Policies & Guidelines🪴 Please read before purchasing. By placing an order, you agree to the policies below. 🌱 PLANT PURCHASES🌱 All plants are living products and may naturally change between listing and delivery. Plants will be shipped as pictured unless otherwise noted in the listing. Minor changes such as new growth, leaf aging, cosmetic imperfections, or natural leaf loss may occur. I will not knowingly ship a plant that is in poor or declining condition. Please review listing photos and descriptions carefully before purchasing. 📦 SHIPPING All orders ship from Wichita, Kansas. Standard shipping is $16 for the first item + $2 for each additional item. Shipping is generally offered Monday & Wednesday to help minimize the amount of time plants spend in transit. Orders may be held or shipping dates adjusted when weather conditions could put the plant at unnecessary risk. If this is a concern I will contact you first. Tracking information will be provided by Palmstreet once your shipping label is created. Combined shipping is available when multiple items are purchased together and can safely be shipped in the same package. Buyers are responsible for providing an accurate shipping address. 🌡️ WEATHER & SHIPPING During periods of extreme heat or cold, additional insulation, heat packs, or cold-weather protection may be recommended or required. Please understand that weather can affect live plants even when they are properly packaged. If extreme weather is occurring at your location, I may recommend delaying shipment until conditions are safer. 🚚 SHIPPING DELAYS & DAMAGE Unboxing videos are required for refunds. Once a package has been accepted by the carrier, shipping delays are outside of the seller's control. I am not responsible for carrier delays, missed scans, weather-related delays, or mishandling by the carrier. Please monitor your tracking information after your order ships. If your package arrives damaged, please contact me with the unboxing video within 24 hrs of delivery. Carrier-related damage may require a claim with the shipping carrier. 💚 LIVE ARRIVAL Because plants are living products, some adjustment after shipping is normal. If your plant arrives with a serious issue, contact me within 24 hours of delivery with clear photos and your order information so we can review the situation. 🚫 ALL SALES ARE FINAL Cancellations, returns, refunds, or exchanges are handled at the seller's discretion. Please ask any questions you have about a plant before purchasing. Once an order has shipped, it cannot be returned simply because the plant is different from what the buyer expected.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.