Last updated Sep 10, 2026

We ship Mondays and Tuesdays. If your order is received after 5pm Tuesday, it will ship the following week. Unboxing video needed if you encounter any issues with your purchase and you need to contact us. We will always work with you. Our plants and customers always come first. We are not responsible for what happens after you package is in the hands of the shipping company. UPS 2-day. No returns/No exchanges.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.