Last updated Jul 27, 2025

Shipping Details: • All sales are final and will not be refunded upon request, so please make purchases responsibly. Each buyer will get one lifetime cancellation only! • All orders placed on or before Saturday will be shipped the following Monday or Tuesday • Orders will be shipped using UPS 2nd Day Air, but an upgrade to UPS Next Day Air is available in the shop • We are not responsible for shipping delays due to the carrier, but we can help you file a claim with the carrier • We have no problem with holding your order up to two weeks due to either weather or personal reasons • Any free shipping giveaways will only be valid to redeem for the same week it was received and will be cancelled the beginning of the next week if no purchases were made. Compensation Regarding Damages: • To qualify for compensation, an unboxing video must be recorded and provided as evidence • We will provide compensation for damages as a result of our packaging negligence • We are not responsible for weather related damages Heat Packs and Insulation: • Heat pack and insulation available in the shop for colder shipping locations with the following guidelines: • Night temperatures below 32°F: Hold order • Night temp <40°F: Ship w/ heat pack + insulation • Night temp btwn 40-50°F: Ship w/ insulation only • Night temp >50°F: Ship normally • We always try our best to pack your orders diligently with insulation when purchased

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.