Last updated Sep 16, 2026

* All live shipping is done Monday - Wednesday so long as weather permits and it is safe to do so. * Holds are welcome if temps are not ideal or any delays show that would hinder delivery in any way. * Shipping for reptiles is done via FedEx Priority Overnight by default at a flat rate unless otherwise stated. * Shipping for invertebrates, any dry goods/ handmade items is done via USPS priority 1-3 day shipping at a $20 flat rate unless states otherwise. (Automatically included as the in purge shipping price). If you want dry goods to be sent via usps ground shipping, it will be $8 flat and I will refund you the shipping overage. Upgraded shipping for FedEx priority overnight is extra, added via invoice if messaging us 1-2 days (at most) before the following shipping days. If not purchased, everything will ship priority 1-3 day via usps. * Before items are shipped, if for any reason we need to reach you, we give 24 hours for you to respond back to us. after that 24 hours, if we hear nothing back. we unfortunately would be canceling the orders placed by said customer and refunding all but 25% of the entire order. a restocking fee of 25%, to cover the cost of processing of the item(s) purchased and their relisting, is kept if there is a case of needing to cancel an order we are unable to fullfil due to lack of communication and or customers no longer wanting the order if placed with us without stating such until after 1hr has past from the time the order was initially placed. * if something is wrong with your order. you have one hour from the time it shows us on your tracking as being delivered to let us know with video/photo proof explaining/showing what is going on for us to try and help. otherwise we can not and will not assist any further with that specific order unfortunately. we can not have customers wait all day to reach out to us and/or provide no proof of what is going on. * All purchased are final. No returns, exchanges, refunds.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.