Last updated Sep 6, 2026

I ship only on Monday - Wednesday (depending on delivery location & weather). This ensures pants will not sit at the carrier over the weekend. Your plant will be carefully packaged to ensure it's safe and healthy arrival. Heat packs and insulation can be added during the winter months if you live in a cold climate (available for purchase in my shop).  Plants are delicate and may show some distress after being shipped. Shipping can cause the plant to experience shock. Yellowing, drooping and leaf loss can occur. It helps to acclimate your plant before re-potting. Placing the plant in a greenhouse cabinet is ideal. Please message me right away, with pictures, if your plant has arrived dead. Outside of the first 24-hours post-delivery, there are not refunds, returns or exchanges. I suggest waiting 5-15 days before re-potting. Follow common watering guidelines for most tropical plants, water when the soil is almost dry. Provide plenty of indirect sunlight or 8-12 hours daily under grow lights. 

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.