Last updated Aug 11, 2026

All Sales Final We do not accept returns or cancellations. Purchases made by a child or other person using your device is still the responsibility of the primary user. ❄️Weather Protection Policy To ensure your plant arrives safely we ask that you follow the winter protection guidelines below. Protection is based on the lowest expected temperature (day or night) at either our shipping location (Worcester, MA) or your delivery address. ⛄️Winter Protection Guidelines Lowest Temperature (°F) — Required Protection • 33°F+: Insulation + Heat Pack required • 32°F and below: Insulation + Heat Pack and Next Day Air shipping required Please note that choosing to ship without the recommended protection means the order is shipped at your own risk. 🌿Live Arrival expectations • The appropriate winter protection and shipping upgrades must be added to your order as outlined above. • to be considered for a replacement or refund an uninterrupted unboxing video must be sent to us within one hour of the carrier’s time-stamped delivery. 🛍️Local Pickup Available- Worcester MA • If you prefer pickup, please update your wallet preference to “Local Pickup” to avoid shipping charges. • Local pickup is available! we will reach out about scheduling pick up. • If you want to change your order to shipping or local pick up after completing the order please contact Palmstreet support with each order to change it. 📦Shipping Options • Base shipping is USPS priority • Customers can upgrade to UPS 2-Day or UPS Next Day and also receive priority fulfillment. • Shipping is typically completed the week following your order. • Base shipping covers continental USA. HI, AK, CA + territories may have an additional shipping fee invoiced. Heads up: We may switch the shipping carrier or method if needed to make sure your order gets to you safely and on time. 🐻Shipping to California • Shipping to California is TBD based on MDAR Phytosanitary testing and appointment availability. • We aim to ship to California 1–2 times per month and will notify customers in advance. • Plants will ship bare root. • A $10 California phytosanitary certification appointment fee per shipment is required for all CA orders. • We are not liable for orders bearing phytosanitary certification that are seized by the CDFA. Quality Concerns Our greenhouse was inspected on 9/24/25 by MDAR. If there are any issues with product quality, please message us directly so we can address it promptly. we are not responsible for shipping delays or damage caused by the shipping carrier.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.