Last updated Sep 22, 2026

Mission TheRootedVine shares lovingly grown Hoya plants from a fourth- and fifth-generation family of growers. We are passionate about simplifying plant care and promoting sustainable, integrated pest management practices within our community. ⸻ Shipping & Live Arrival • UPS 3-Day is standard. 2-Day and Overnight upgrades are available. • USPS is only offered upon request. • Overnight shipping with appropriate seasonal protection (if protection is stated as required by Emily) is required for live arrival guarantee. • During extreme weather, standard shipping may carry transit risk. Buyers are encouraged to consider conditions when selecting shipping speed. • Orders may be held if weather conditions are unsafe. Any delays will be communicated via Palmstreet Messages. • All claims must follow Palmstreet’s buyer protection policies and documentation requirements. A continuous unboxing video with timestamp and shipping label must be provided within 24 hours of plant delivery for a claim. **Removal of the plant from the substrate within 21 days of delivery voids live arrival guarantee** ⸻ In-Person Pickup Public meet-up only. ⸻ Cancellations *Emily/The Rooted Vine LLC reserves the right to cancel or refuse/block any user* Buyers: Please bid responsibly. All sales are final. Cancellations due to buyer’s remorse, accidental bidding, financial circumstances, household circumstances, or change of mind are not permitted after a live sale ends. Palmstreet policies govern any platform-authorized cancellations. Seller: TheRootedVine reserves the right to cancel orders at seller discretion, including unresolved prior transaction concerns or refusal of recommended weather protections. ⸻ Returns & Claims Due to the perishable nature of live plants, returns are not accepted. Damage or DOA claims must comply with Palmstreet guidelines and include required documentation (including an unboxing video within the platform’s timeframe). ⸻ Pest Transparency Plants are pest-free to the best of my knowledge at shipment. Preventative protocols include PureCrop1 and beneficial insects in rotation. Quarantine of all new plants is strongly recommended. ⸻ Custom Orders Custom confirmations require response within 48 hours or the plant may be released for future sale. Payment is accepted only for plants ready to ship. ⸻ Communication All order-related communication must remain within Palmstreet Messages. Please allow up to 48 hours for replies. ⸻ Giveaways Physical giveaway items require the recipient to cover shipping costs. Please enter only if you intend to do so. ⸻ Our Values We value honesty, kindness, transparency, and sustainable growing practices. Every vine reflects our roots in family, integrity, and care. ⸻ All purchases are subject to Palmstreet’s platform policies in addition to these shop guidelines.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.