Last updated Aug 6, 2026

🌿 Every order genuinely makes my day. A few things to know before you check out so we're all on the same page. Color Selection: If you don’t specify a color at checkout, I’ll pick for you — consider it a mystery color surprise. No color chosen = no refunds/exchanges for color preference. **SHIPPING** • **Live plants ship Monday–Tuesday**, so they travel fast and dodge weekend transit. I generally ship plants **UPS 3 Day Select** — you're welcome to upgrade to 2-Day or Overnight for faster transit. **Heads up: the Live Arrival Guarantee only applies to 2-Day or Overnight, so upgrade if you want that coverage.** Check the weekly show notes for any changes. • **3D printed items don't follow the plant schedule — they're made to order, so your order closes and ships once the items are finished.** These go ** UPS ground or whatever shipping allowance you have purchased. • Combined shipping is open until your label prints — I'll automatically bump you to the fastest method your combined order allows. • Alaska, Hawaii, Puerto Rico, and oversized items may need extra shipping. I'll always reach out before charging a cent — no surprises. • Holds are available — just ask. • All sales are final. 40% cancellation fee for live sales. **CORM RISERS & 3D PRINTED ITEMS** • Made to order and ship once they're completed. I'll reach out if the timeline shifts. **LIVE ARRIVAL GUARANTEE** • Applies only to orders shipped 2-Day or Overnight. • Covers seller negligence or a real problem with the plant. Weather events and carrier delays void it — those are out of my hands. • **For any claim, please contact Palmstreet first** to start the process. • I can't take responsibility for packages that are lost, mishandled, delayed, or hit with extreme weather. For carrier issues or damage claims, contact UPS or USPS directly with your tracking number. **WEATHER PROTECTION** • 🥶 Below 45°F: double insulation and a heat pack are available and strongly recommended. • ☀️ Above 80°F: I really recommend insulation, an ice pack, and 2-Day shipping. Ice packs ship frozen and keep regulating box temps through transit even after they melt. **UNBOXING, QUESTIONS & ISSUES** • Spot a problem? Reach out within 2 hours of arrival so I can jump on it. • A full unboxing video is required for any refund or claim — no video, no exceptions. This protects both of us. 🎥 • I pack everything with a lot of care, but minor leaf damage in transit is normal and expected. Keep that in mind as you unbox. **COMPATIBLE POTS & INSERTS** • Looking for pots, liners, or inserts that fit my 3D printed pieces? The links in my bio (both platforms) stay updated so you can always find the right match. **BENEFICIAL BUGS** 🐛 I use beneficial insects in my grow space for natural, chemical-free pest management. You might spot a bug or two when your plant arrives — don't panic. It's normal and actually a sign of a healthy, chemical-free space. These are the good guys and they won't hurt your plant. **PLANT EXPECTATIONS & CARE** • Corms ship in damp sphagnum moss. Germination and variegation can't be guaranteed — please be sure you're comfortable growing from a corm before buying. • Plants are living things and change over time. You'll get the exact plant shown, but it may look a little different on arrival thanks to natural growth or leaf cycles. If a plant isn't in good shape before packing, I'll refund it rather than ship it. • I can't unpot plants to measure roots — disturbing the roots before shipping compromises the plant's health. • Wait at least two weeks after delivery before repotting. Your plant is still recovering from shipping stress, and repotting too soon greatly raises the risk of root rot. Declining health from early repotting isn't covered.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

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