Last updated Aug 23, 2026

🍭Orders shipped out of Illinois on Monday-Tuesday. 🍭Standard shipping is UPS 3 day. . 🍭If you are more than 1-2 states away or having especially hot or cold weather, please upgrade your shipping and add insulation and heat pack when necessary! We can NOT be held responsible for heat or cold damage, particularly if you don’t upgrade shipping or add heat pack/insulation. We reserve the right to hold shipments for excessively cold temperatures. Please ask if you have questions. 🍭If actual shipping costs are more than a couple $ more than you were charged, I will contact you to cover the additional shipping charges. I will also either UPGRADE shipping or REFUND overages if the actual shipping is more than $1-2 less than what you paid in shipping. 🍭If your plants arrive damaged from shipping (cold damage, excessive shipping damage or time spent in shipping box, please send us photos or videos of the damage immediately. We will do whatever we can to make these situations right. *Please note that alive arrival can only be guaranteed with overnight shipping (particularly during the winter). 🍭We pack the way we want our plant orders packed; Excessively floofed, wrapped, and snuggled into their box with cute paper, HSP sticker, plant pin and thank you note. 🥰 🍭Reduce, Reuse, Recycle ♻️ is what we try to do. To cut down on the amount of paper and plastics used in this hobby, we save shipping supplies that we receive and reuse them whenever possible. 🍭Thank you for trusting us to raise the sweetest plant babies for you!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.