Last updated Sep 10, 2026

We take care in shipping, and we will do our best to ensure your plants arrive safe, happy, and healthy but once plants leave our care, we cannot be responsible for any damage or issues due to the shipping process or delays in shipping. Some bent leaves, browning, drooping, or breaking can happen unfortunately. No shipping insurance will cover live plants. Please know you weather and upgrade and add insulation or heat packs if necessary. I ship from Michigan so keep that in mind. I cannot be held liable for cold/hot weather damage. If you have any issues with your order, we require a timestamped unboxing video within 2 hours of the delivery of your plant. We will do our best to help troubleshoot delivery issues. Store credits may be issued dependent on the circumstances. Please do not repot your plant for at least 14 days to allow for it to adjust to your environment. We do not accept returns or exchanges. We ship on Monday to avoid delays. ***UPS Ground will be the default shipping method unless upgrade is purchased**** UPS Ground $16+$3 per additional plant UPS 3 Day Select $18+$3 per additional plant UPS 2 day $25+$3 per additional plant UPS Next day Quoted Large box fee $5 Insulation $5 Heat packs/Cold packs $5 Plant sizes vary so please understand you may need more than one box if you order multiple plants. There Is a limit of 3 plants per box (not Including air plants). After that you will be charged another full shipping charge. We do use beneficial bugs so please be aware you could have hitchhikers! Thank you for supporting my small business!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.