Last updated Feb 15, 2026

Shop Guidelines for Plant Selling Welcome to our plant shop! To ensure a smooth and enjoyable shopping experience, please read and follow the guidelines below: 1.Sales Policy * All sales are final. * We do not offer refunds (we will work with you if plants arrive unalived, but we require an unboxing video within one hour of delivery). * No cancellations once an order has been placed. * A 20% restocking fee will apply to any order that is requested to be canceled. Please review your purchase carefully before checking out. 2. Shipping Information * We ship using UPS and FedEx. * Standard shipping is now 3-day. * Please allow us some patience as we work through shipping challenges. Upgraded 2-day and Overnight shipping options are available. *Cold packs are available for purchase if temps are over 90°F (strongly recommended if temps exceed 95°F). * At this time, we are NOT shipping to Alaska. Special Locations Puerto Rico (PR): * Automatic \$75 add-on for a phytosanitary certificate. * Plants will be shipped bare root. * Shipping may take 1–2 weeks to allow for inspection, certificate completion, and packaging. * Hawaii (HI): * Automatic upgraded shipping charge. * An invoice will be sent if not purchased, and plants will not ship until paid. * Plants will be shipped bare root. 3. Plant Condition * All plants are shipped as shown in the listings unless otherwise stated. * We take great care in packaging each plant for optimal protection during transit. * Once plants leave our hands, We are not responsible for loss, damage, or obliteration during shipping. 4.Customer Communication If you have questions or need assistance, please reach out to us! We’re here to help and will do our best to provide prompt responses. 🌱 Thank you for choosing our shop! We appreciate your support and understanding as we grow and improve our services. Happy growing 🌱💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.