Last updated Aug 29, 2026

🌿 SHIPPING & SHOP GUIDELINES Thank you so much for shopping Rooted Roost! Every plant is grown, selected, and packed with care, and we want you to feel confident and excited about every order you place with us. Before purchasing, please take a moment to read through the following policies. By placing an order, you are agreeing to these terms. ⸻ 🪴 BEFORE YOU BUY • Please carefully review all photos, descriptions, and plant details before placing a bid. Plants will be SELLERS CHOICE unless otherwise noted. • Plants are living things and may show minor cosmetic imperfections, leaf loss, or stress during shipping. This is completely normal and does not affect the overall health of the plant. • Please check your local weather before ordering and consider adding weather protection or upgraded shipping when needed. • All sales are final due to the live and perishable nature of plants. ⸻ 🌱 LIVE SALES + AUCTIONS • Please bid responsibly and confidently—all live sale and auction purchases are final. • No cancellations are allowed once a winning bid has been placed. • By participating in live sales, you agree to complete your purchase. ⸻ 🌱 SHIPPING INFO We love our plants and want them to arrive at your door as happy as they left ours! A few important things to know before your order ships: ⸻ 📦 HOW WE SHIP All orders ship via USPS or UPS Ground, whichever carrier is recommended by Palmstreet. Need your plants a little faster? We offer 2-day and 3-day upgraded shipping options in the shop. ⸻ 🌿 A QUICK NOTE ABOUT UPGRADED SHIPPING Upgraded shipping = faster transit, not faster processing 😉 • TC & live plant shipping: TCs typically ship first though all boxes may remain open for up to 7 business days. Please keep this processing time in mind when selecting upgraded shipping. ⸻ 🚚 ONCE IT LEAVES OUR HANDS… Once your package is dropped off with USPS or UPS, it is officially in transit. At that point, delivery timing is out of our control. While we always hope for smooth sailing, we cannot be responsible for: • Carrier delays • Missed scans • Weather-related delays • Extended transit times • Routing or handling issues That said, we’re always happy to help where we can if something seems off. ⸻ 📬 DAMAGED, DELAYED, OR MISSING PACKAGES If your package arrives damaged, or is marked delivered but cannot be located, please contact us within 12 hours of the carrier’s delivery confirmation. Please include clear photos when applicable so we can best assist you. Unfortunately, we are unable to review or resolve claims submitted after the 12-hour window. No exceptions. Tissue Cultures: every TC is packed in a complimentary insulated pouch. Upgraded shipping and weather protection is strongly encouraged. All TC sales are final sale. ⸻ 💚 STANDARD GROUND SHIPPING = FINAL SALE Orders placed with standard Ground shipping (no upgrade selected) are final sale. We do not offer refunds or replacements for stressed plants experiencing carrier delays or extended transit times. Upgraded shipping helps reduce time in transit, but does not guarantee protection from all shipping risks. ⸻ 🌿 A FINAL NOTE FROM US We know shipping plants can feel a little nerve-wracking, and we truly appreciate your trust in us. Every order is packed with care, intention, and a whole lot of love—and we’re always rooting for your plants right alongside you 🌱📦 Thank you for supporting our small plant-loving corner of the world. It truly means everything to us. Happy growing! 🪴💚 — Allie | Rooted Roost

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.