Last updated Jul 18, 2026

ALL SALES ARE FINAL 🚚Shipping: • Shipping Mon–Wed via UPS • If you have a carrier preference, just send me a DM. • Boxes over 20” + 5lb may incur an additional fee. **If you are in an area with Phyto. Regulations OR when ordering larger plants (8in pot+), we will ship them bare root in sphagnum moss.** 🌿Live Arrival Guarantee Requirements: • 2-Day or Next-Day shipping. • Winter Protection must be purchased — heat pack AND insulation if temps are below 50 degrees. • Seller is not responsible for carrier delays, damage, or lost/stolen packages. • For DOA, please send an unboxing video and/or photos of the full order within 24 hours of delivery to backtomyrootsaroids@gmail.com to resolve any issues. • Every situation will be reviewed individually — I’ll do my best to help! 🚫Order Cancellations: • If you need to cancel an order, customer is responsible for a 20% restocking fee plus any other fees incurred. 🎁Giveaways: • Giveaway shipping is free! Just be sure to check your weather and add a heat pack if needed.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.