Last updated Sep 11, 2026

●●●Shipping, we close boxes within 7-10 business days of the last item sold. We go live daily so please let us know if you need it sooner or close your box before the 7-10 business days so we can close it for an additional charge for faster service. We go live daily so this is so you can save on your shipping if you have an open box. once the week is done we close the boxes and ship out Mon-Wed (7-10 buisness days from your last purchased item). ▪︎Free shipping is free shipping with a minimum order of 2 or more items or 1 item over $50 ●Also if you are ordering vines, moss, or plants allow extra time as vines are custom made and plants/moss are ordered on demand. All sales are final, please be careful when bidding as there is NO returns/exchanges. We aren't responsible if the cork bark or wood breaks during shipping, due to it being fragile but we will do our best for it to arrive safely. We've never had an issue before but accidents do happen. If you see the box damage before opening before anything we request a video proof of before opening said box. And recording opening the box clear view of all said before openinf and is needed while opening the package as well as the piece that arrives. Shipping is Mon-Wed, please allow a 7-10 business day window from date the live ended from your last purchase, also if you are ordering vines, moss, or plants allow extra time as vines are custom made and plants/moss are ordered on demand. Packing boxes... every item is very different in shape and boxes need to be custom made at times for item to arrive safely. All orders are closed after each live and no local pickup is available. We ship through ground as these items are big and heavy, if you need any item sooner please let us know and we can ship it next day air but extra fees will apply. All shipping items will be sent to the address in your file, if your address is different from the file please send the new address to every acct. it was purchased from and also before placing an order make sure the address on your account is correct. We are not held responsible if your address is a hub or different where you want it shipped, extra fees will be applied if reshipping is needed and no refund will be provided as we are not at fault. For Live animals, the animal has a guarantee the first hr only of it's arrival at the FedEx hub. Make sure when asked if you can do pick up at certain days, that you'll be available that day to do so within that time frame. ●Animals that aren't picked up within the hour of it's arrival time at the hub, we are no longer held responsible. Any issues need to be addressed within this 1hr time frame. ●Plants are packed carefully, if you are purchasing plants make sure you get your insulation and heat pack, and next day shipping, if these items aren't requested or purchased we are not held responsible for your plants as the weather can be to cold in fall/ winter or to hot in spring/ summer. ●● Insulation box is free shipping with a plant. if purchased seperately there is a 9.99 charge to ship ●● Please provide Name, Address and Phone number once you purchase an item, this helps us tremendously when we ship your order so we can copy and paste the information to our shipping services and also to double check that it's not a hub. Thank you!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.