Last updated Sep 11, 2026

🌿 The Opal Garden Shop Policies 💚 Our Promise At The Opal Garden, we take pride in shipping healthy, established plants. • We do our best to ship Alocasias with 3 or more leaves whenever possible. • Every order now includes an ice pack during warm weather at no additional charge. • Every plant is carefully packaged with insulation and protective materials to give it the best chance of arriving safely. ⸻ 📦 Shipping Policy • Orders ship via UPS on Mondays and Tuesdays. • Most packages arrive within 2–3 business days. • Local pickup is available by request. California Orders Due to longer transit times, California customers are required to purchase an upgraded shipping option. Standard shipping to California may take up to one week, which significantly increases the risk of plant stress or damage. If upgraded shipping is not selected, The Opal Garden is not responsible for damage caused by extended transit times. ⸻ 🌡️ Weather & Shipping Every shipment includes an ice pack to help protect plants during transit. Once a package has been accepted by UPS, transit times and shipping conditions are outside of our control. The buyer accepts the risks associated with: * Carrier delays * Extreme weather * Extended transit times * Mishandling by the shipping carrier ⸻ 🪴 Live Arrival Guarantee Our Live Arrival Guarantee applies only to Overnight Shipping. To qualify: • A clear unboxing video must begin before opening the package, showing the shipping label. • Photos and/or video must be submitted within 2 hours of delivery. The guarantee does not apply if: * UPS delays the package. * Incorrect shipping was selected. * The package was left outside after delivery. * The claim is submitted after the 2-hour window. ⸻ 🚫 Refund & Return Policy All sales are final. Returns are accepted only with prior approval. If a return is approved: * The buyer is responsible for return shipping. * The plant must be returned in the same condition it was received. * Once inspected, a refund will be issued, including the original purchase price and approved return shipping costs. Refunds will not be issued for: * Carrier delays * Heat or cold damage after shipment * Shipping damage caused by selecting an inadequate shipping method * Lost or stolen packages * Buyer error or improper plant care after delivery Store credit may be offered at our discretion. ⸻ 🌱 Corm Policy • Corms come in all sizes. • Size does not determine growth potential. • Every healthy corm has the ability to grow with proper care. • Please have basic corm care knowledge before purchasing. ⸻ ✨ Variegation Disclaimer Variegation is never guaranteed unless specifically stated in the listing. By purchasing, you acknowledge that future growth patterns and variegation cannot be guaranteed. ⸻ 💬 Communication We operate The Opal Garden alongside a full-time job. Messages are typically answered within a few hours, and we appreciate your patience. ⸻ By placing an order, you acknowledge that you have read and agree to all shop policies.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.