Last updated Jun 7, 2026

### Shop Policies Thank you for shopping with us! Please review our policies below prior to making your purchase. *** #### 📦 Shipping & Holds * **Hold Window:** We offer holds on purchased corals for up to **7 days** from the date of purchase. * **Scheduling:** Please communicate your preferred ship date with us inside this 7-day window. #### ⚠️ Cancellations & Restocking Fees * **Overdue Holds:** Orders held beyond 7 days may be cancelled at our discretion and are subject to a **20% restocking fee** deducted from the refund. * **Buyer Cancellations:** Any buyer-requested cancellations are also subject to a **20% restocking fee**. #### 🧊 DOA (Dead on Arrival) Claims * **Claim Window:** All DOA claims must be submitted within **2 hours** of the carrier's recorded delivery time. * **Customer Responsibility:** It is the customer's sole responsibility to track the package and be available to receive it immediately upon delivery. * **Documentation:** To file a claim, you must provide **clear pictures and videos of the coral inside the unopened bag**. * **Verification:** Visual proof must be high-quality. If the images or videos are blurry or we cannot clearly make out the coral, we cannot honor the claim. * **Acclimation:** All corals must be acclimated according to **standard drip-acclimation practices**. *** #### 💬 Questions? If you have any questions or need clarification, please **message us anytime** before purchasing—we are happy to help!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.