Last updated Sep 13, 2026

I do live sales as my schedule allows. Follow me to get notifications. Shipping Timeline Orders right now are shipping 1-3 weeks after the sale, on Monday-Wednesday ship‑out days. I work full‑time, so occasional delays do occur. Please purchase with this in mind. Shipping Method UPS 2-Day or Ground (if both arrive same day, Ground will be selected). Upgraded shipping options are available at checkout. Weather Accommodations Heat packs and insulation are available during winter or when weather conditions require them. Buyers are responsible for selecting appropriate weather‑related upgrades. Address Accuracy Buyers are responsible for ensuring their shipping address is correct before checkout. I cannot reroute packages once shipped and am not responsible for delays or losses due to incorrect addresses. Hold Requests Short holds (1-3 weeks) may be accommodated when possible. Extended holds are not guaranteed. Plants may experience natural changes during a hold; this does not qualify for refund Pest Management Beneficial mites (Cali, Cucu, Strat) are routinely deployed and may be visible in photos or travel with the plant. Seedlings are treated every 4-6 weeks with systemic insecticide and also systemic fungicide as needed. Live Plant Disclaimer These are live plants, and natural variation in size, shape, color, and growth is expected. Minor cosmetic damage (small tears, blemishes, bent petioles, minor shipping stress, loose soil, disturbed roots, etc.) may occur during handling or transit. These do not qualify for refund or replacement. Arrival Photo Policy If you believe there is a significant issue with your order, you must contact me within 4 hours of delivery with clear, unedited photos of: • the box • the plant in the pot • the plant out of the pot (if root concerns) Reports made after this window cannot be evaluated. Lost, Stolen, or Delayed Packages Once the package is handed to the carrier, I am not responsible for delays, damage, loss, theft, or mishandling. Tracking will be provided when shipped. Buyers are responsible for ensuring a safe delivery location. Requests for Hub Pickup Buyers may route their shipment to a Hub once they receive tracking so that it does not sit on their porch while out. Final Sale Policy All sales are final. If a buyer requests a cancellation, a 50% restock fee will be retained. Please try to be intentional with your purchase.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.