Last updated Jul 28, 2026

DOA Policy Here at Steven’s Cichlids we strive for high quality shipping. To ensure we have the best outcome possible we allow our customers to choose their arrival date that best suits them. We have raised most of our fish from our own home and are just as devastated losing the fish as our customers are. For these reasons we have the following policy in place: We have a 100% live arrival guarantee. That means we guarantee that when the fish arrives at your door and when open the box within 1 hour of delivery your fish will be alive and healthy in the bags. Once the bag is open and introduced to your water and tank mates the guarantee is no longer valid. Live arrival guarantee only applies to Next Day/Overnight deliveries. When weather permits, customer may choose 2nd day delivery with NO Live arrival guarantee. All Jumbo fish MUST ship Next Day/Overnight. If the delivery is delayed due to weather or unforeseen issues out of our control the live arrival will be voided. We will strive to work our hardest to make right. Your tracking number will be provided within 1 hour of shipment and is your responsibility to track. Please contact us within 1 hour of delivery and be prepared to submit a photo/video with the DOA fish in a sealed bag. Should you have a DOA you will be credited in the form of store credit and will not be reimbursed for shipping cost. All fish won on auction require overnight shipping. These are typically one of a kind fish and are not easily replaceable. If for some reason the fish perishes in the first 24-hour period please contact us and we can troubleshoot the potential problem and hopefully find a solution. If you have any other questions regarding shipping, please feel free to contact us to discuss. Thank you, Steven’s Cichlids

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