Last updated Jun 30, 2026

LAX Aquarium – Palm Street Live Sale Terms & Agreement By participating in any live sale, auction, or purchase through Palm Street with LAX Aquarium, you agree to all terms below. 1. ALL SALES All sales are FINAL. No cancellations, refunds, exchanges, or swaps. All coral is WYSIWYG unless stated. All bids are legally binding (Palm Street requires swipe confirmation). Failure to complete purchases may result in a permanent ban. 2. AUCTIONS & BIDDING Formats: Snipe Mode (final bid at zero wins; price may rise quickly) and Standard Mode (bids under 10s reset timer). You are responsible for all bids—bid responsibly. 3. PAYMENT All auction items must be paid through Palm Street only. No in-store, cash, or alternate payments. 4. LOCAL PICKUP Select “Local Pickup” before purchase. If shipping is selected by mistake: items must be picked up first, then shipping is refunded to original payment (no credit/exchanges). Pickup within 72 hours with item/episode numbers. Unclaimed items may be moved to holding. LAX Aquarium is not responsible for items after holding or missed deadlines. Management may approve replacements/credit for unhealthy items at pickup. 5. SHIPPING UPS Next Day Air. Ships Tuesday (Wed delivery). Holiday weeks shift to Wed/Thurs. Delivery target 12PM (not guaranteed). Rates: West $59.99 | Mountain $69.99 | Central $79.99 | East $89.99. Weekly orders combine; separate weeks require new shipping. No cross-week combining. Extra charges may apply for >15 items or >20 lbs. Shipping fees exclude materials/labor. 6. SHIPPING LIABILITY Once shipped, UPS assumes possession. Not responsible for delays, lost/missing packages, late delivery, or incorrect addresses. No insurance provided. Report issues to BOTH Palm Street and LAX Aquarium. Claims handled via Palm Street. 7. DOA POLICY Report within 2 hours of delivery. Submit photos: sealed bag + shipping label + episode/item numbers. Failure voids claim. Credits only (no refunds), shipping non-refundable, no second credits. 8. NON-GUARANTEED ITEMS No DOA/warranty on SPS (Acros, Millepora, etc.), bubble, plate, or sensitive corals. Buyer assumes risk. 9. ACCLIMATION DISCLAIMER Appearance may vary due to shipping stress and lighting. Corals viewed under EcoTech XR30 Gen 6 Blue (100% Royal Blue) with orange filter. 10. FRAG PLUG Removing coral from plug/disc voids all guarantees. 11. DELIVERY RESPONSIBILITY Not responsible for weather exposure, delays bringing packages inside, or improper acclimation. 12. ADDRESS ACCURACY Customer responsible for correct address. No responsibility for incorrect/outdated addresses or rerouting. No credits issued. 13. GIVEAWAYS No cash value, no exchanges, not guaranteed, not DOA covered. Promo credit purchases not eligible for replacement. 14. STORE CREDIT No in-store credit/gift cards or discounts apply to live sales. 15. DISPUTES Chargebacks, disputes, or ban evasion = immediate permanent ban + reported to Palm Street. Multiple accounts will be penalized. 16. SUPPORT Contact via Palm Street messaging (preferred) or LAX Aquarium. 17. SCHEDULE Typical: Thurs 8PM | Fri 8PM | Sat 6–6:30PM. Follow for updates. 18. AGREEMENT Placing a bid confirms acceptance of all terms. 19. FINAL NOTE Bid responsibly, have fun, and share. Thank you for your support 🌊🪸

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.