Last updated Aug 5, 2026

Welcome! We grow and ship healthy, high-quality tropical plants with care. Please review our shop policies before purchasing. ⸻ 🪴 General Info • All plants are grown by us in our plant room and shadehouse. • We specialize in rare and collector plants (Alocasia, Philodendron, Monstera, etc.). • Listings show the exact plant or a very similar one — please read descriptions carefully. ⸻ 📦 Shipping • For orders with plants we ship Mon–Wed to avoid weekend delays. • You’ll receive tracking once your order ships. • Heat/cold packs are available as add-ons. • We are not responsible for delays or damage caused by the postal service once the package has left our hands, but we’ll always do our best to help if something goes wrong. ⸻ 🪴 Packaging & Guarantee • Plants are shipped in their current growing media and pot unless otherwise stated. • We carefully package each plant to minimize damage. • If there’s major damage, contact us within 12 hours of delivery with photos. • Live arrival is guaranteed only if received on the first delivery attempt. • We do not guarantee plants that are left outside, delayed due to incorrect addresses, or damaged by postal mishandling. ⸻ 🐛 Pests & Health • Plants are inspected and treated before shipping. • We recommend quarantining new arrivals as a best practice. ⸻ ❌ Returns & Cancellations • No returns on live plants. • Cancellations accepted within 1 hour of purchase. ⸻ 📩 Contact Questions? Message us on Palmstreet or support@HivePlants.com. We’re happy to help!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.