Last updated Jun 19, 2026

Welcome to FGMN on PalmStreet! We’re so glad you’re here! We love plants as much as you do, and we’re committed to making your shopping experience smooth and enjoyable. Please review our policies below, and if you have any questions, we’re happy to help. 1. Product Listings • We provide detailed descriptions and clear photos so you can shop with confidence. • We do not sell poached, invasive, endangered, or resale items. 2. Order Processing & Holding Plants • Orders ship within 2–3 business days after payment. • Need extra time? We’re happy to hold plants for up to 3 weeks—just let us know at checkout or at least 24 hours before shipping. If we don’t hear from you, your order will be shipped as originally planned. • If you need to adjust or cancel an order, please reach out within 24 hours of purchase—we’ll do our best to accommodate. 3. Shipping Policies • Carriers: We ship via USPS, UPS, and FedEx. • Bundled Shipping: If you place multiple orders before shipment, we’ll combine them automatically and refund shipping overages exceeding $7. • Cold Weather Shipping: We include free heat packs and insulation when temps drop below 50°F at the destination. If temps are extreme, we recommend requesting a shipping hold to ensure safe delivery. • International Shipping: At this time, we only ship within the U.S. 4. Live Delivery Guarantee & Damages • Predatory Mites & Insects: We guarantee live arrival! If they arrive in poor condition, contact us within 24 hours of delivery with photos, and we’ll replace or refund your order. • Leaf Damage from Shipping: Some plants may experience minor transit wear—it’s normal, and they’ll bounce back. Since leaf damage doesn’t affect long-term health, we can’t offer refunds or replacements for cosmetic issues. • Lost or Delayed Packages: Once shipped, we rely on carriers for delivery. If an order is delayed or lost, please contact the carrier directly—we’ll do our best to guide you through the process. 5. Returns & Refunds for Non-Mite Items • All Sales Are Final unless special circumstances as outlined below. • If something isn’t right, please contact us within 24 hours of delivery with photos. If approved, we’ll discuss options. 6. Giveaways & Promotions • No Purchase Necessary—all giveaways are free to enter! • Open to U.S. residents 18+ unless otherwise stated. • Winners are chosen at random and contacted via PalmStreet. 7. Customer Support We’re here to help! If you have any questions, just reach out. • Email: info@fgmnnursery.com • PalmStreet Messaging: Message us directly in the app. • Response Time: We aim to reply within 24 hours. 8. Policy Updates We occasionally update our policies to improve your experience. By purchasing from us, you agree to the latest terms. Thank You for Shopping with FGMN! We truly appreciate your support and trust. If there’s anything we can do to make your experience better, just let us know. Happy growing!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.