Last updated Aug 24, 2026

The Green Lilah Shop Policies Order & Variegation Terms •     Variegation on corms and plants is not guaranteed on future growth. •     Order cancellations are subject to a 25% restocking fee. Shipping Policy •     We typically ship orders on Mondays, Tuesdays, and Wednesdays, depending on shipping location. •     Orders ship via UPS Ground by default. •     We do not ship to California or Hawaii. •     If your actual shipping label costs less than the flat rate paid, we will refund the difference. •     If your combined shipping payment covers a faster service tier, your order will be automatically upgraded at no extra cost. •     We are not responsible for delays, damage, or decline caused by the shipping carrier. Claims & Live Arrival Guarantee •     While we pack carefully, cosmetic issues like bent stems or yellowing leaves may occur during transit. •     An uninterrupted unboxing video and photos are required for any claims due to problems with your order. Claims must be submitted within four hours of package delivery. Customer Satisfaction We strive to provide an experience worthy of a 5-star review. If you have any issues or concerns with your order, please message us directly so we can promptly address them and make it right.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.