Last updated Sep 19, 2025

📦 Shipping We ship Monday & Tuesday to avoid weekend delays. All plants are shipped as purchased on live/purge shown. Heat pack & Ice Pack upgrades are available for ourchase! We are not responsible for carrier delays or damages once shipped, but we’ll always do our best to help. Some stress in transit is normal! Allow your plant a few days to acclimate after arrival. Thank you for your support! Every order is packed with care and appreciation 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.