Last updated Jul 6, 2026

Plant Condition * Please review all photos and live presentations before purchasing. * Plants are sold as-is and may have cosmetic blemishes, minor imperfections, or natural variations. * New growth and blooms are never guaranteed. ROOT DEFINITIONS Heavily Rooted – Multiple visible roots throughout the cup/pot. Rooted – Visible roots are present on the side and/or bottom of the cup/pot. Lightly Rooted – Roots are present and holding the media together, but no visible roots are showing on the outside of the cup/pot. Unrooted – No established roots are present. Root status is determined by visible roots in the cup/pot at the time of sale. Plants are not removed from their media for root inspection. Orders are shipped via USPS Priority Mail or UPS, depending on location and current weather conditions. 📦 Shipping Schedule Orders are shipped only on Mondays and Tuesdays to avoid weekend delays in transit. Package tracking information is provided. Please ensure your address is correct before checkout—once shipped, DixiePlants cannot make address changes or reroute packages. 🌡️ Weather Awareness & Winter Shipping Buyers are responsible for checking local and destination weather conditions before placing an order. Plants are living items and can be damaged by temperature extremes. If your daytime or nighttime temperatures are below 45°F or above 90°F, insulation and/or a heat packs are available to protect your plants during shipping. These items are available separately in the shop. ⚠️ Cold & Heat Damage Policy DixiePlants is not responsible for cold or heat damage that occurs during transit. If severe weather is expected, please message me before ordering, and I’ll gladly hold your shipment until temperatures improve. 🧊 Optional Insulation & Heat Packs • Insulation Wraps (reflective bubble-style material) help stabilize temperature inside the box. • 72-hour Heat Packs are strongly recommended when temperatures along the route drop below 45°F. Both can be added to your cart before checkout. 🚚 Shipping Delays Once your package is scanned by USPS or UPS, DixiePlants has no control over transit times or handling. Delays can occasionally occur due to weather or carrier volume. If tracking shows your package is delayed, please contact the carrier directly for updates. *Combined shipping follows my shop’s shipping settings. Shipping charges cover the total cost of safely preparing, packing, and shipping live plants—including materials, handling, and postage—and are not recalculated or adjusted after purchase. *Complimentary cuttings, when included, are gifts selected by Dixie Plants and are not guaranteed or customizable. 🚫 Refund Policy All sales are final. No refunds, exchanges, or cancellations will be issued under any circumstances once your order has been placed. By completing your purchase, you acknowledge and agree to these terms. ❤️ My Promise Every order is sent with love from my home to yours. I take pride in ensuring your plants are packed safely and ready to thrive in their new home. Your understanding that live plants are sensitive to travel and temperature means so much—thank you for supporting DixiePlants!

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