Last updated Jul 20, 2026

***live arrival guarantee only with purchase of overnight shipping/next day air OR with purchase of 2 day shipping + insulation and cold pack/heat pack depending on the season/weather.*** for live arrival guarantee; will need an unboxing video as soon as it arrives. We ship packages with the upmost care and love possible. Shipping can be stressful for plants, especially alocasias and begonias. Please upgrade shipping to ensure live arrival/reduced stress. Cold packs and insulation available in the shop. Standard shipping is UPS standard. Upgrades available and encouraged! if you prefer a certain carrier please let me know and I can make accommodations. We ship Mon-Wed the week following your order. This avoids the possibility of your package sitting over the weekend. Please reach out with any questions or concerns you may have and I’ll do my best to help 🫶🏻 No returns/refunds so please bid/buy responsibly Not responsible for delays by the shipping company or lost/stolen packages. *if your package is lost or stolen you may file a claim with the shipping company.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.