Last updated Oct 18, 2026

🤫MY SECRET PLANT SHOP – The All In One Experience 🌱 It's our mission to connect everyone with nature by offering a worldwide selection of high quality plants at unbeatable prices! Please take a moment to review our shop policies before placing an order. By purchasing, you acknowledge and accept these terms. ✅ALL SALES ARE FINAL All plants are final sale: No cancellations, refunds, holds, returns, or exchanges. If a cancellation is absolutely required, a 15% restocking fee will be applied. 🌱LIVE ARRIVAL GUARANTEE Live arrival guarantee ONLY applies to orders with UPS NEXT DAY shipping. A store credit or replacement will be issued (at our discretion) if unboxing photos or videos are submitted within 8 hours of delivery. We are not responsible for any shipping delays caused by the carrier, weather, or other external factors. 📦SHIPPING COST BREAKDOWN ALL ORDERS ARE SHIPPED WITH UPS 2 DAY. If UPS GROUND is faster, we will use that option. $20 - UPS 2 DAY +$3 - Each additional plant added +$3 - Add heat pack +$5 - Add insulation +$35 - Upgrade to UPS Next Day Orders placed on or before Saturday will be shipped the following Monday - Wednesday. *We cover up to a $20 variance between the charged shipping fee and the actual shipping cost; any amount exceeding this variance will be billed to the customer.* ❄️COLD WEATHER SHIPPING If temperatures are sub 60°F in your area, we IMPLORE you add insulation and heat packs, and upgrade to UPS Next Day shipping to ensure your plants arrive safe and sound! We are NOT responsible for ANY cold damage if heat packs, insulation, and upgraded UPS NEXT DAY shipping are not added. We will NOT reach out before shipping inquiring if you need winter add ons. IT IS THE BUYER'S RESPONSIBILITY. WHEN TEMPERATURES FALL BELOW 32°F, BUYERS ARE RESPONSIBLE FOR REQUESTING A WEATHER HOLD. ORDERS ARE NOT HELD AUTOMATICALLY. ☀️HOT WEATHER SHIPPING If temperatures are above 85°F in your area, we recommend you add insulation and upgrade to UPS Next Day shipping to ensure your plants arrive safe and sound! We are NOT responsible for ANY heat damage if insulation and upgraded UPS NEXT DAY shipping are not added. We will NOT reach out before shipping inquiring if you need summer add ons. IT IS THE BUYER'S RESPONSIBILITY. ✈️ FRESH IMPORTS Imported plants are sold as-is. By purchasing, you acknowledge and accept the risks involved with imported plants and the acclimation process required. 👍SELLER'S CHOICE PLANTS Plant listings marked with "SELLER'S CHOICE" are chosen by US. Plants may differ in size and colour to the example plant shown in the photos. 🌈 VARIEGATED PLANTS Variegation is inherently unstable and may change over time. For this reason, we do not guarantee the presence or consistency of variegation on leaves. 🧪 TISSUE CULTURE PLANTS Due to the nature of tissue culture (TC) plants, all sales are final. Buyers must be familiar with TC plants, their acclimation process, and inherent risks. Leaf melt, damage, rot, or loss during shipping and acclimation are normal for TC plants and are not our responsibility. We are not responsible for changes or loss of variegation. 🌰CORMS All corms are sold as dormant and may vary in size, shape, and appearance. Due to the nature of Alocasia corms, we cannot guarantee the presence, pattern, or stability of variegation in future growth. However, we guarantee that every corm shipped is live, healthy, and viable at the time of dispatch. Growth and successful sprouting are not guaranteed, as they depend on the buyer’s growing conditions, care, and environment. 🗺️ TRAVEL SALES ALL PLANTS SOLD IN TRAVEL SALES ARE FINAL SALE. Please understand the risks involved with fresh imports and the acclimation process. Common issues may include, but are not limited to: defoliation, root rot, stem rot, leaf meltage, yellowed/browned leaves, and stunted growth. We are NOT responsible for any plant damage with travel sale plants. If you need acclimation tips or care advice, please reach out! 💬 QUESTIONS, CONCERNS, OR SUGGESTIONS? Shoot us a message! We are here for you :) We're most active on Palmstreet or Instagram! Join our Secret Society and share your photos and tag us on Instagram @mysecretplantshop ! THANK YOU SO MUCH! We are ever grateful for all the support to be able to do what we do 🙏 Much love and happy planting, Vincent & Brandon MY SECRET PLANT SHOP 🤫

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.