Last updated Jul 22, 2026

standard fulfillment time is 2-3 weeks. LIVE ARRIVAL GUARANTEE REQUIREMENTS: *Boxes remain open from Sunday- Saturday at 2pm. Any shipping upgrades, insulation, or heat packs must be purchased by Saturday at 2pm LIVE ARRIVAL GUARANTEE WITH TWO DAY SHIPPING OR FASTER * Seller is *not* responsible for shipping delays/damages. * Unboxing video/photos of entire order required *within 2 hours of package arrival* to resolve order issues ASAP. *Tissue Cultures- 10 day live arrival guarantee from DATE OF PURCHASE. *AS LONG AS SHIPPING WAS UPGRADED*. Any tissue cultures held behind REGULAR SHIPPING voids live arrival guarantee. * Comsetic damages can occur during shipping. *We ship boxes out Monday, Tuesday and Wednesday *Local pickup must take place within 14 days of purchase. After this time buyer accepts condition of plant/TC . * NO REFUNDS/RETURNS/EXCHANGES. *store credit offered at the discretion of the seller upon review of issue. ‎ *CANCELLATIONS: customer responsible for 20% restocking fee + platform fees incur ***NO CANCELLATIONS ON GAMES, MYSTERY BOXES AND AUCTIONS***

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.