Last updated Jun 24, 2026

Buisness hours are Monday-Friday 8am-4pm 1. Processing time We ship Monday, Tuesday and Friday. We ship plants within a calendar week after purchase unless a hold is requested. 2. Shipping methods We ship UPS 3 Day (3-4 days depending on your area), you can upgrade to UPS next day or 2nd day in the shop Automatic shipping upgrade to UPS Next Day Air on orders over $300 3. We guarantee safe delivery of our plants and cuttings. This means we will provide full replacement or refund for plants that encounter issues in transit under the following conditions: -Delivered boxes are brought inside within 15 minutes or delivery OR sent to a climate controlled pickup location. Boxes left outside in high or low temps will not be covered. Proof of this may be requested prior to processing a replacement. -Pictures and a support request must be sent within 2 hours of arrival showing the condition of the plant and details of the issues encountered. -We reserve the right to request an attempt to save the plant when there is a viable chance of survival with minimal rehab (example: soft leaf on arrival but no other damage) and only replace or refund if the attempt fails. -The original plants must be returned before new ones will be sent out or a refund is processed. -If you have specifically requested shipping methods that we do not usually use (using a heat pack in late spring when Austin, TX is already hot, for example) your box will not be eligible for replacement - Glass cache pots shown with plants during video stream is for display only and all plants ship with a clear plastic outer pot. - All plants are rooted in pon (unless otherwise stated) - Shipping upgrades are in the shop - Automatic free shipping upgrades (UPS next day) on orders over $300 - Hold your order by purchasing "Hold My Box" in the shop! - Glass cache pots shown with plants during video stream is for display only and all plants ship with a clear plastic outer pot. - Glass cache pots and trellises bought DO NOT combine shipping cost with plants - Plants purchased across 2+ different live sales will only be combined if there is still room in the box from the original purchase and a hold is placed. If a 12x12x12 inch box (or more) is already queued up to ship prior to inital sale, your shipping charges from initial sale will go towards the extra boxes needed to fulfill the entire order. Your previous order having expedited shipping will only apply to initial purchases if the entire order can fit in a single box. Overages will be refunded if the shipping fees paid end up being less than the actual shipping charges we incurred.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.