Last updated Jul 19, 2026

Delivery dates are strived for, but not guaranteed. Once the box is out of my hands, it’s out of my control unfortunately. I am not responsible for cosmetic damage during shipping. If there is any cosmetic damage, it will be shown prior. No cancellations or refunds, bid responsibly! Pictures and videos within 2 hours of receiving your package are necessary for any type of compensation and only if you follow the shop guidelines. I cannot guarantee live plant arrival unless you get upgraded shipping, for example, 2 day or overnight. This is because of weather and other elements that cannot be controlled. I ship Mondays and Tuesdays! Thank you! Happy planting!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.