Last updated Sep 8, 2026

-We dispatch all orders from Monday to Friday using USPS. -Our customer service and shipping department is UNAVAILABLE ON WEEKENDS and certain National Holidays. -Shipping incurs a flat fee of $12.50. There are no extra charges for additional items in an order; however, please note that the flat fee of $12.50 applies to most standard-sized orders. WE MAY CONTACT YOU TO REQUEST ADDITIONAL SHIPPING FEES FOR OVERSIZED, BULK ORDERS OR HEAVY PACKAGES. -BOXES CLOSE DAILY FROM MONDAY TO THURSDAY. Typically, we can consolidate all orders made on the same business day. We do not keep boxes open, and orders made on different business days will not be combined. -CANCELLATIONS ARE NOT ALLOWED for items won at AUCTIONS, TC purchases, or SPECIFIC plants (including those marked as EVSRACK or SAMSRACK). Our Family puts in significant effort to provide these unique and often rare plants, so we kindly request that all customers bid or purchase with responsibility and consideration. -We do not engage in price matching or offer price adjustments. NO EXCEPTIONS 🚩 ONCE A LABEL IS GENERATED, NO MODIFICATIONS CAN BE MADE. NO EXCEPTIONS 📦 Shipping is via USPS Priority. After orders are finalized, no changes can be made. 📬 We ship four days a week. 🪴 Please message us by 9PM MST to combine orders with your purchase!! Thank you for supporting our small businesses!!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.