Last updated Sep 7, 2026

We typically ship orders on Mondays. We do not allow cancellations. Mondays start a new box each week. For Hoya & Houseplant purchases: Hoyas are shipped in their pots. Live arrival guarantee for hot weather damage is only if you upgrade to UPS 2nd Day Air shipping & you don’t repot. If you buy one of our baskets of Hoya linearis or polyneura, we strongly advise upgrading to UPS 2nd Day Air shipping as they are very sensitive. For Cactus & Succulents purchases: Plants are shipped bare root unless you purchase a "ship in pot" upgrade. Live arrival guarantee for hot weather damage is only if you upgrade to UPS 2nd Day Air shipping & you don’t repot. Hold requests: We wrap orders every Saturday and Sunday, and ship on Monday. Hold requests must be made before Saturday morning. Once your order is wrapped, we will not accept any hold requests. If you order on a Saturday, your hold request must be received before Sunday morning. If you order on Sunday, you must inform us of the hold request when you place the order. Ship in Pot Upgrade: All Hoyas are shipped in pot. Cactus and succulents are shipped bare root unless you purchase the Ship in Pot upgrade. If you would like your plants shipped in pot, please purchase this upgrade with your first plant purchase, as if you upgrade too long after you purchase the plant, it may already have been wrapped bare root.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.