Last updated Jul 20, 2026

***Summer Shop Policies*** We're shipping every Monday or Tuesday this summer, unless otherwise specified or requested. If you're concerned about the heat, either ask for a coldpack, or arrange for a different delivery address please. If youd like to return a plant, it must arrive in original condition, and a 15% restocking fee applies. If your plants arrived damaged, or youre unhappy with your shipment, please contact us first and give us the chance to correct the issue. We want you to be happy with your purchase! Thanks for reading and happy shopping!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.