Last updated Sep 22, 2026

TERMS & CONDITIONS GUARANTEES Baum Exotics guarantees live animal arrival within the United States. In the event the gecko is DOA (dead on arrival), Baum Exotics MUST be informed immediately upon delivery or pickup from the FedEx location. DO NOT dispose of the gecko until Baum Exotics has been contacted and proof of DOA has been confirmed. A full reimbursement will be made for the purchase in the form of a store credit. There are NO CASH REFUNDS. If a replacement gecko is purchased, shipping charges will be your responsibility. If the package is late, a refund may be available through the shipping company. Once you have received the animal and confirmed to be in good health (within 30 minutes of delivery), Baum Exotics has no further guarantees. Should a major health issue occur within 14 days of delivery and the issue is genetic, a refund may be considered. NO SEX, TAIL, or COLOR GUARANTEE If you are purchasing a gecko that is less than 25 grams, Baum Exotics does NOT guarantee sex. If you are purchasing a gecko under 25 grams and it is stated that there are pores visible or pores not visible, Baum Exotics does NOT guarantee sex. Baum Exotics only guarantees geckos over 25 grams and PROVEN/RTB geckos. Geckos can drop their tails at any time for any reason. Baum Exotics does not place value on the gecko having or not having its tail. Baum Exotics does not guarantee the presence of a tail upon delivery of the animal. There will be NO REFUND should the gecko drop its tail at any time after the purchase of the gecko has been made. Baum Exotics provides an accurate representation of all listed geckos through photos. Baum Exotics does NOT guarantee color. Recent photos will be provided of all listed geckos upon request. Once a gecko has been purchased, Baum Exotics is no longer obligated to provide any further photos. If Baum Exotics is holding a purchased gecko for an extended period, Baum Exotics will provide (within reason) updated photos upon request. SHIPPING Baum Exotics only ships FedEx Priority Overnight Monday through Wednesday. Shipping prices vary. Geckos will only be shipped when temperatures between 40- & 80-degrees Fahrenheit. All locations including where the geckos are departing and arriving (also any midway points) must have good shipping conditions. Baum Exotics will hold geckos during winter and any other unsafe conditions. No refunds will be awarded due to unsafe shipping conditions. There are two forms of delivery. You may pick up your gecko at your local FedEx Express facility or have the gecko shipped directly to your home. Baum Exotics prefers that you use the local pick-up option, however, if receiving a direct delivery, a good address and in person signature will be required. If no one is present upon the first attempt of delivery, the Live Animal Guarantee will be void. Please contact Baum Exotics within 30 minutes of delivery confirming the arrival and wellbeing of the gecko. If Baum Exotics is not contacted within 30 minutes of delivery, it is assumed that the gecko arrived safely, and the Live Animal Guarantee will be satisfied. Any claims after the 30 minutes of the arrival will be void. *** If the package is left at your door, Baum Exotics MUST be contacted immediately, or the Live Animal Guarantee will be void. *** Baum Exotics is not responsible for any shipping delays. PAYMENT Payment plans are available for purchases over $500 and require a 25% non-refundable deposit. All purchases MUST be paid in full within 30 days of the initial deposit of the purchase, unless specified otherwise. *Payments in full are non-refundable. If you choose to cancel your purchase, you may receive a store credit of 75% of original purchase. There will be a 25% fee for cancellation on the original purchase price. All store credits are good on any purchase within a full year of the original purchase. Payments are accepted via FORFEITURES In the event that Baum Exotics attempts to contact the buyer for any reason pertaining to the shipment or scheduling of the shipment of the gecko and there is NO reply for 14 days, the gecko is forfeited. There will be NO REFUND and NO CREDIT provided. ARBITRATION CLAUSE Any Controversy or claim arising out of or relating to these terms and conditions or through the purchase of a gecko or geckos shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial (or other) Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The jurisdiction of these terms, all contracts and agreements is the State of Wisconsin, United States of America.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.