Last updated Aug 29, 2026

🌿 PLEASE READ CAREFULLY BEFORE PURCHASING🌿 Thank you so much for supporting my small business! Every plant, corm, and accessory is selected and packaged with the highest level of care, love, and attention. To ensure a smooth experience for both of us, please read the following information in full before placing your order or upon receiving your package. 📦 INSPECTION POLICY All plants, corms, and items must be thoroughly inspected the same day they arrive. Please open your package as soon as possible after delivery. If you notice any damage, concern, or issue related to shipping or handling, you must contact me the same day of delivery so we can discuss a fair and timely resolution. Note, plants are living, and between the time a plant is posted and the week it ships, new growth may appear and older leaves may die. An UNPACKING VIDEO IS REQUIRED for any claims involving shipping damage. This video must clearly show the unopened box, the unpacking process, and the condition of the plants or corms upon arrival. Without this proof, I unfortunately cannot offer a replacement or refund, as this documentation is the only way to confirm what occurred during shipping 🚚 SHIPPING DETAILS I usually ship using UPS 2-Day Air to help ensure your plants arrive as quickly and safely as possible. If you prefer another shipping carrier, please message me prior to or immediately after your purchase. If you would like your plants delivered faster, overnight shipping upgrades are available. This is strongly recommended during extreme heat, cold, or around holidays when carriers experience delays. While I take every precaution to protect your plants, I cannot control what happens once the package leaves my hands. I am not responsible for shipping delays, lost packages, or carrier mishandling, but I will always do my best to work with you toward a fair resolution if issues arise. 🌱 PLANT HEALTH & SHIPPING STRESS Plants are living things and can sometimes experience stress during transit. This may include: • Temporary wilting or drooping • Yellowing or browning of leaves • Minor leaf loss or cosmetic damage These are normal signs of adjustment and not necessarily indicators of poor health. Give your new plant some time, light, and care to acclimate to its new home. Avoid repotting or heavy watering immediately after arrival to help reduce transplant shock. I pack each plant carefully using secure materials to ensure it’s protected and stable during transit. Heat or cold packs may be included depending on the season. 🐞 BENEFICIAL INSECTS & “HITCHHIKERS” I use beneficial insects (such as predatory mites or ladybugs) as part of an eco-friendly pest management system. You may occasionally find a harmless “hitchhiker” in your box or on a leaf, this is completely normal and safe for your plant. 🌼 CUSTOMER SATISFACTION Your satisfaction means everything to me! I take pride in offering healthy, well-rooted plants and providing transparent communication every step of the way. If you have any questions or concerns about your order, please don’t hesitate to reach out. I’m always happy to help. By purchasing, you acknowledge and agree to these terms. Unless specifically stated that the plant is corm grown, all alocasias listed are from tissue culture. I appreciate your support and trust, and I’m excited for your new plants to thrive in their new home!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.