Last updated Sep 29, 2026

🌿 Thank you so much for supporting our small business — every order truly means a lot to us and helps us continue growing and sharing plants we genuinely love! 💚 🌿 Orders placed during the week ship the following Monday or Tuesday from Hot Springs, AR. While we pack with great care, carrier delays, rough handling, and weather-related issues are beyond our control and may affect plants during transit. 🌿 Live arrival guaranteed: If your plant arrives with an issue, please contact us promptly with photos 📸 and a full unboxing video. 🎥 A complete unboxing video helps us accurately assess any shipping-related concerns and is required for Live Arrival Guarantee requests. We will review each situation individually and work with you toward a fair resolution. 😊All sales are final. 🌿Thank you for supporting our small business and helping us continue Cultivating the Uncommon. 🌿The Greenhouse District #TheGHD

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.