Last updated Jul 22, 2026

For any problems please reach out Unboxing videos must be within 2 hrs of receiving your package for consideration of a refund. Shipping is not refundable and the plant(s) must be returned. Your plants will have some travel shock, give them time to rest and acclimate. It is your responsibility to know if you need heat packs or insulation. Both available for $5 each. Not responsible for weather related damage. I hope you enjoy your plants as much as I do!!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.