Last updated Mar 10, 2026

All animals offered for sale come with a 100% LIVE ARRIVAL GUARANTEE (LAG). This means that when you place an order for overnight shipping, they are guaranteed to arrive ALIVE. This is GUARANTEED, without exceptions*. This means we will honor your purchase even in the event of: Carrier delay - LAG COVERED Carrier damage to package - LAG COVERED Carrier fault – lost or missing packages - LAG COVERED In the unfortunate event of any Dead on Arrival (DOA), to make a claim: Please contact us by email/text - this should be done within a reasonable amount of time (same day). Please provide photos as evidence of DOA. We may request the specimens be returned at the expense of buyer. In the event compensation for LAG is appropriate, the buyer has a few options: Return of cost of spider(s) Store credit for amount of spider(s) Replacement of identical spider(s) We will honor your LAG with FREE SHIPPING. The risk of shipping and LAG is 100% on us! If there is any issue with your shipment - WE WILL COVER! *Orders cannot be delivered to gated communities - please be prepared to pick up your order from a FedEx center if you live within a gated community *Delivery cannot be adjusted/updated by the recipient - this often causes a delay and goes against the original shipping plan for which we offer LAG *Free shipping of replacement DOA does not apply to freebie items. Only paid items. We are happy to replace freebie items on future orders.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.